Rivera Library

Strategies for Success in Online Learning

Tech Support

UCR Information Technology Solutions (ITS) provides resources to help students:

Free Software for Students
Online tech support ticket system
Browse the ITS Knowledge Base for self-help articles
Apply for a loaner laptop or WiFi hotspot
Phone: (951) 827-IT4U (4848)

Let us know how your online courses are going:

Remote Teaching Feedback

Ask a Student
Live Chat: Monday-Friday, 10am to 6pm


Campus Resources



Are you a freshman or 2020-21 transfer student?

Get a mentor!




Online Jargon - Terminology that is specific to online learning

Asynchronous - An online class holds asynchronous classroom hours when students can log-in to view course materials rather than meeting at a scheduled time.

Synchronous - An online class that holds regular schedule in-person meetings. The opposite of asynchronous.

Blended/Hybrid Learning - A course that is a mix between online and in-person instruction.

Discussion Boards - Discussion boards or forums, are places within iLearn that host conversations within groups in the class.

Virtual Library - Provides students with access to online materials such as e-books, databases, research materials, and other publications. 

Proctored Exam - For an online exam that needs supervision, a proctored exam monitors students' webcams, audio, and desktop usage by the student during the exam.

Webinar - A seminar or workshop where the facilitator and participants are all viewing the same screen at the same time.

Active Learning - Active learning prompts users to read, discuss, and problem-solve as a way to synthesize course materials. 

Assessment - Anything completed in a course that allows the course instructor to evaluate student understanding of course materials. Also allows the student to receive feedback on their understanding and comprehension of course materials. Can take the form of exams, quizzes, surveys, discussion, essays, final exams, and more and doesn't always have to count towards a student's grade in the course.