Frequently Asked Questions

If you have additional questions or concerns that are not addressed in this FAQ, please contact or request support.

During this time, it’s critical for us all to take care of ourselves and others. Ask for the help you need from your instructors and other people on (virtual) campus. Connect with people you care about using text, email, phone, Zoom, and/or social media. Rest, hydrate, and please remember that your course instructors are almost all teaching online for the first time themselves--we’re all learning how to be teachers and learners in the online space together, so please approach each other with patience and understanding.

  • What is happening with graduation?

    On April 1st, Riverside County extended the school closure order through at least June 19th. Unfortunately, this will preclude any of our commencement exercises from taking place as currently scheduled and configured. A Commencement Working Group is working to plan a way to appropriately recognize our graduating students, and more details on this will be shared as they become available.

  • Can I stay on-campus to live and get meals?

    Students in all campus housing are strongly encouraged to go to their permanent place of residence if they are able. If you are a financial aid recipient residing in an on-campus residence and decide to leave campus, please notify the financial aid office immediately via financial aid’s self-service through R’web. The financial aid office will ensure that all proper expenses are included in your cost of attendance to include an allowance for living at home. 

    Campus housing will remain open, and dining services will be provided to those with meal plans. Students can stay or go home, based on their individual circumstances.  If students wish to cancel their housing contracts for the spring quarter they need to submit a housing contract cancellation request online at MyHousing.  Students will be financially released from their contracts if they cancel.  If you are a financial aid recipient, your financial aid award status may change.

    The R'Pantry Remains open. See our page on Housing & Meal information. Keep checking in at UCR Basic Needs for more information. 

  • What if I don't have access at home to a laptop or high-speed internet?


    Prepare now by using a wifi locator such as WiFi Map to identify free wifi near your home. Please be sure to maintain appropriate social distancing if using a public or community wi-fi. Several companies are also offering free wifi to students-- check with your local provider. 

    You can still access iLearn via your mobile device--we recommend access through the browser rather than the app. 

    Loan 2 Learn

    Students now have access to a loaner device program called Loan2Learn (L2L). UC Riverside has launched the L2L Program for students in need of off-campus access to a learning device. Any student who does not have off-campus access to a device that supports remote teaching and learning—such as a laptop, desktop, or tablet—is asked to apply to the L2L Program.

    If you believe you qualify, please fill out the UCR Loan2Learn Application Form.

  • UC Riverside Resources for Working Remotely
  • How can I access the specific software I need for coursework?

    You can download campus-licensed software to your own device at This includes statistical packages, CAD software, and GIS software.

    Individual colleges may have additional software licenses, so reach out to your instructor to see if there are additional options. If the required software is not available to you, please communicate that to your instructor so that they can address the issue within the class.

  • Is the UCR Bookstore open?

    While regular bookstore services are closed from March 16 to (at least) June 19, online order will be available. In-store pick-up will not be available for online orders for the duration for the campus closure, but free domestic shipping is available through May 1.  For general questions, please call x24213 or 24456 or email 

  • What about Library resources I need to finish assignments?

     To help limit the spread of the virus, physical spaces such as Rivera Library and Orbach Science Library will be closed.

    Students will still be able to access UCR Library’s online tools, such as databases and ebooks, journals, and digital collections. You can also get help accessing materials or with your research assignments through the Library’s 24/7 chat service or submitting a request for a virtual research consultation.

    In order to access all library resources from off-campus, you will need to download, install, and turn on the campus VPN. This will allow you to access articles, ebooks, and other resources just as if you were on campus.

    If you need an electronic version of an article or book, please submit an InterLibrary Loan Request. 

  • What does online instruction look like?


    Instructors have access to two main tools for online instruction: iLearn, the learning management system, and Zoom, a video conferencing software. The transition will necessitate certain classroom activities and assignments to be modified, so please remain flexible and communicate with your instructor if you have questions or concerns. Just like in face-to-face classes, each course will be a little different, based on instructor preferences and personality.

    You may also use your phone to call into a Zoom session if you don’t have video capacity on your device or high-speed internet.

    Office Hours

    Instructors are encouraged to hold their office hours using Zoom. Instructors can generate a link that can be shared with students to join when the meeting starts. These meetings have waiting rooms which can be used to only admit one student at a time into a meeting for private one-on-one discussions. You may also use your phone to call into a Zoom session if you don’t have video capacity on your device or high-speed internet.

    Assignments & Scheduling 

    Instructors are encouraged to be realistic about course goals and scheduling. Your instructors should be in communication with you about any changes in the schedule, and if you need an extension, please contact your instructor. iLearn has the ability to accept file uploads in formats such a Word document and a PDF. 

    Consult with your individual instructor about expectations for course engagement during the time of prolonged remote instruction. Instructors are encouraged to be flexible and make accommodations for students that have to self-isolate are suffering from COVID-19, or giving care to family members affected by COVID-19.


  • How do I work on a group project?

    Students who wish to meet virtually can do so via Zoom. All students have access to the basic version of Zoom, which allows you to hold a meeting with up to 300 participants for a maximum of 40 minutes. Meetings with two people have no time limit. Students can utilize Zoom's features such as the whiteboard, screen-sharing, and document sharing for collaboration.

    You may also utilize Google tools for collaboration, such as Docs, Sheets, and Slides. You can also email and communicate through iLearn.

  • Will classes stay in their assigned class times?

     Consult with your individual instructor about the course format during this time. Some courses may have required real-time components, and some may be completely asynchronous.

  • What if I’m in a lab or performance class?

    Standard laboratories and performance classes will not meet on-campus. Instructors should be communicating with you about alternative assignments and/or scheduling.

    Consult with your individual instructor, department, and/or college for discipline-specific approaches to remote instruction and assessment.

  • Am I still allowed to travel to university-sanctioned events?

    Please see for the latest updates on travel guidance. Effective Monday, March 16, all domestic and international travel will be suspended until further notice. All events and student activities scheduled on campus are canceled until further notice. 

  • Will my accommodations be available in online classes?

    Yes, the SDRC will continue to facilitate all students’ abilities to fully participate in classes. Please reach out to the SDRC if you require learning accommodation.

  • How to scan documents from home

    If your instructor would like you to scan in a document (e.g., handwritten responses, equations, artwork, etc.) there are a few ways to do this:

    • If you have an iPhone, the easiest way is to use the Notes app (which has a scanner) to scan your work and save as a PDF file. Here are instructions.
    • If you have a different smartphone, you can download and use the Google Drive mobile app (make sure you're using your UCR account). Here are instructions.
    • Theoretically, if you have no other option, you could simply snap a photo of your work with an external camera and turn in the photo file to iLearn. Note: the quality will be worse and might be hard to read or view. If you do not have access to a device with a camera, check in with the Loan2Learn program and inform your instructor immediately.