Frequently Asked Questions
During this time, it’s critical for us all to take care of ourselves and others. Ask for the help you need from your instructors and other people on (virtual) campus. Connect with people you care about using text, email, phone, Zoom, and/or social media. Rest, hydrate, and please remember that your course instructors are almost all teaching online for the first time themselves--we’re all learning how to be teachers and learners in the online space together, so please approach each other with patience and understanding.
Where can I find information on graduation ceremonies?
For the most up to date information on commencement, please visit the Commencement 2020 website.
- Can I stay on-campus to live and get meals?
What if I don't have access at home to a laptop or high-speed internet?
Use a wifi locator such as WiFi Map to identify free wifi near your home. Please be sure to maintain appropriate social distancing if using a public or community wi-fi. Several companies are also offering free wifi to students-- check with your local provider.
You can still access iLearn via your mobile device--we recommend access through the browser rather than the app.
Loan 2 Learn
Students now have access to a loaner device program called Loan2Learn (L2L). UC Riverside has launched the L2L Program for students in need of off-campus access to a learning device. Any student who does not have off-campus access to a device that supports remote teaching and learning—such as a laptop, desktop, or tablet—is asked to apply to the L2L Program.
If you believe you qualify, please fill out the UCR Loan2Learn Application Form.
UC Riverside Resources for Working Remotely
- Using the UCR ServiceLink Portal: Learn how to access the portal, search the self-help knowledgebase, and submit and track support tickets.
- Accessing Office 365 Applications: Learn how to access Microsoft 365 applications such as Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, etc.
- IT Training Toolkit: Learn how to use Office 365 applications, such as Teams, SharePoint, and OneDrive, as well as other IT applications.
- Using Zoom for Video Conferencing: Learn how to use Zoom for video conferencing, as well as how to request a Pro License for larger meetings.
- Using the Virtual Private Network (VPN) to Access Secured Campus Resources: Many campus resources and applications are secured. Learn how to use the VPN to access secured campus resources when working offsite.
- Computer Data Security While Working Remotely: Learn security tips and best practices when working remotely to help keep our campus data safe while working remotely.
- Top 5 Steps to Securely Work from Home: Learn and adhere to these top 5 security tips for working from home.
- Using TechAlerts to Monitor Application Status: Performance issues of any kind that affect UCR’s applications and network are reported via TechAlerts. From this site, you can view real-time updates on the application and network status.
How can I access the specific software I need for coursework?
You can download campus-licensed software to your own device at https://sitelicense.ucr.edu/. This includes statistical packages, CAD software, and GIS software.
Individual colleges may have additional software licenses, so reach out to your instructor to see if there are additional options. If the required software is not available to you, please communicate that to your instructor so that they can address the issue within the class.
- Is the UCR Bookstore open?
What about Library resources I need to finish assignments?
Students are able to access UCR Library’s online tools, such as databases and ebooks, journals, and digital collections. You can also get help accessing materials or with your research assignments through the Library’s 24/7 chat service or submitting a request for a virtual research consultation.
In order to access all library resources from off-campus, you will need to download, install, and turn on the campus VPN. This will allow you to access articles, ebooks, and other resources just as if you were on campus.
If you need an electronic version of an article or book, please submit an InterLibrary Loan Request.
How do I work on a group project?
Students who wish to meet virtually can do so via Zoom. All students have access to the basic version of Zoom, which allows you to hold a meeting with up to 100 participants for a maximum of 40 minutes. Meetings with two people have no time limit. Students can utilize Zoom's features such as the whiteboard, screen-sharing, breakout rooms, and document sharing for collaboration.
You may also utilize Google tools for collaboration, such as Docs, Sheets, and Slides. You can also email and communicate through iLearn.
Will classes stay in their assigned class times?
Consult with your individual instructor about the course format during this time. Some courses may have required real-time components, and some may be completely asynchronous (recorded lectures and other course materials in iLearn for you to access at your own leisure).
What if I’m in a lab or performance class?
Standard laboratories and performance classes will not meet on-campus. Instructors should be communicating with you about alternative assignments and/or scheduling.
Consult with your individual instructor, department, and/or college for discipline-specific approaches to remote instruction and assessment.
Am I still allowed to travel to university-sanctioned events?
Please see ehs.ucr.edu/coronavirus for the latest updates on travel guidance. Effective Monday, March 16, all domestic and international travel will be suspended until further notice. All events and student activities scheduled on campus are canceled until further notice.
Will my accommodations be available in online classes?
Yes, the SDRC will continue to facilitate all students’ abilities to fully participate in classes. Please reach out to the SDRC if you require learning accommodation.
How to scan documents from home
If your instructor would like you to scan in a document (e.g., handwritten responses, equations, artwork, etc.) there are a few ways to do this:
- If you have an iPhone, the easiest way is to use the Notes app (which has a scanner) to scan your work and save as a PDF file. Here are the instructions.
- If you have a different smartphone, you can download and use the Google Drive mobile app (make sure you're using your UCR account). Here are the instructions.
- Theoretically, if you have no other option, you could simply snap a photo of your work with an external camera and turn in the photo file to iLearn. Note: the quality will be worse and might be hard to read or view. If you do not have access to a device with a camera, check-in with the Loan2Learn program, and inform your instructor immediately.